Last updated: March 2026
1. Information We Collect
We collect information you provide directly: name, email, phone number, nationality, payment details, and booking preferences. We also collect usage data including device information, IP address, and browsing behavior.
2. How We Use Your Information
- Process bookings and payments
- Provide personalized travel recommendations via our AI assistant
- Send booking confirmations and updates
- Improve our services and user experience
- Comply with legal obligations (ZATCA e-invoicing)
3. Data Sharing
We share your information only with service providers necessary to fulfill your bookings (hotels, tour operators, transport companies). We do not sell your personal data to third parties.
4. Data Security
We use 256-bit SSL encryption, secure payment processing through Stripe, and industry-standard security measures to protect your data.
5. Cookies
We use essential cookies for site functionality and analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal data. Contact us at support@saudione.sa to exercise these rights.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal compliance.
8. Contact
For privacy concerns, contact our Data Protection Officer at privacy@saudione.sa.