Saudi Red Crescent
Saudi Red Crescent — Emergency: 997
The Saudi Red Crescent Authority provides emergency medical services across the Kingdom. For any medical emergency, dial 997 from any phone. The service operates 24/7 with modern ambulances and trained paramedics stationed throughout all Saudi cities.
Emergency Numbers
- 997 — Ambulance / Medical Emergency
- 999 — Police
- 998 — Civil Defense / Fire
- 911 — Unified Emergency Number (in major cities)
How to Access This Service
Create Your Account
Register on the official government portal using your National ID (for citizens) or Iqama number (for residents). You will need a valid mobile number and email address.
Verify Your Identity
Complete the identity verification process using Nafath or SMS OTP. This ensures secure access to government services and protects your personal information.
Navigate to Service
Log in to your account and navigate to the specific service from the main menu. Use the search function if you cannot find the service.
Prepare Required Documents
Gather and scan any required documents. Ensure documents are clear, in PDF or JPG format, and do not exceed the file size limit (usually 5MB per file).
Submit Your Request
Fill out the online form with accurate information, upload required documents, and submit your request. You will receive a reference number for tracking.
Track and Receive
Track your request status using the reference number. You will be notified via SMS and email when your request is processed. Some services may require in-person pickup.
Prerequisites
Before using this service, ensure you have the following:
Frequently Asked Questions
Do I need to visit a government office in person?
Most Saudi government services are now available online and can be completed without visiting an office. However, some services may require in-person verification or document pickup. Check the service details for specific requirements.
What is Nafath and why do I need it?
Nafath is Saudi Arabia's national digital identity authentication platform. It provides secure access to government services and replaces traditional username/password login with biometric verification. Download the Nafath app from the App Store or Google Play and register using your National ID or Iqama.
How long does processing take?
Processing times vary by service. Simple requests may be completed instantly, while others may take 1-5 business days. You will receive SMS and email notifications at each stage of processing. Check your request status using the reference number provided.
Are there any fees for this service?
Service fees vary. Many government services are free, while others may have processing fees. You can pay fees online using credit/debit cards, Apple Pay, or through SADAD payment system. All fees are clearly displayed before you submit your request.
Can I track my application status?
Yes, all service requests can be tracked online using your reference number. You will also receive automatic notifications via SMS and email when your request status changes. Log in to your account to view detailed status updates and any required actions.
What if my application is rejected?
If your request is rejected, you will receive a notification explaining the reason. Common reasons include incomplete documents, incorrect information, or not meeting eligibility criteria. You can resubmit your application after addressing the issues. Contact the service provider's support team if you need assistance.
Is customer support available?
Yes, most government services offer customer support through multiple channels:
- 24/7 phone hotline (unified number: 19993)
- Live chat support on the official portal
- Email support (response within 24-48 hours)
- In-person support at service centers during business hours